FREQUENTLY ASKED QUESTIONS
Our warehouse is located in Somersby, Central Coast NSW.
Our style consultations are by appointment only. Collection of DIY Hire are Thursdays or Fridays between 8am and 12pm or Saturday mornings before 10am. Return of items is Monday mornings between 8am and 12pm. If these times are not suitable we can make other arrangements with notice.
Yes our warehouse is in Somersby, Central Coast. Design consultations are by appointment only. Should you require assistance with choosing pieces for your event you can book a design consultation with one of our head stylists via our contact form on our website.
Yes we provide a delivery and collection service for events held on Central Coast with a minimum hire spend of $300. We can deliver to areas beyond the Central Coast and this is quoted on an individual basis due to each event being unique and having different requirements.
Our tableware is carefully packaged in bubble wrap and placed in durable plastic crates/tubs for ease and safe transport. You are required to return the items in the same way they were provided.
Our hire period is 4 days. For dry hire orders, customers can collect from our warehouse on Thursday or Friday and return Monday (4 day hire period). For orders requiring delivery/collection, the hire period will depend on the event and venue requirements i.e. same day delivery/collection or delivery day before and collect day after.
For orders collected and returned to our warehouse we currently don’t have a minimum hire spend. For orders requiring delivery and collection within Central Coast a $300 minimum hire spend applies. For delivery and collection beyond the Central Coast a $1000 minimum hire spend is applicable.
All hire items supplied are clean and ready to use. Please refer to our terms & conditions for specific cleaning requirements per item type. Failure to follow these instructions will result in a loss of security deposit to cover the additional cleaning required.
A security deposit is required for all orders and will be refunded within 7 days, once the rental items have been inspected and cleared of damage, breakage or loss.
If there is any damage, breakage or loss to the rental items you will be charged a replacement value of the item. This is based on the current retail value at the time. The replacement value will be deducted from your security deposit. If the replacement value exceeds the security deposit you will be charged for the additional costs which is payable within 7 days of your event.